FAQs

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
   We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and online banking transfers. You can also use Shopify Pay for a faster checkout.

2. How can I track my order?
   Once your order is shipped, you'll receive an email with a tracking number. You can use this to monitor your package’s journey.

3. What is your return policy?
   We accept returns within 14 days of delivery. The item must be unused, with all tags intact. Visit our Returns & Exchange page for more details.

4. Do you ship internationally?
   Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination.

5. How long will it take for my order to arrive?
   Standard shipping within Pakistan takes 3-5 business days. For international orders, delivery time may vary based on location and shipping method selected.

6. Can I change or cancel my order?
   Orders can be modified or canceled within 24 hours of purchase. Please contact us as soon as possible if you need to make any changes.

7. Do you offer custom or personalized orders?
   Yes, we offer custom sizing and personalization options on select products. Please contact our customer service for more details.

8. What sizes do you offer?
   We offer a wide range of sizes from XS to XXL. Check out our size guide for exact measurements.

9. How do I care for my Vogue and Threads clothing?
   Each item has specific care instructions on the label. We recommend following them carefully to maintain the quality of your clothing.

10. Do you have a physical store?
    At the moment, we operate solely online. Stay tuned for any announcements regarding pop-up shops or physical locations.

11. What should I do if I receive a damaged item?
    If you receive a damaged or defective item, please reach out to our customer support within 48 hours of delivery for assistance with a replacement or refund.