Shipping Policy

This policy explains how VogueNThreads processes and delivers orders to UK addresses. Standard tracked UK delivery is free. Our normal processing time is 3 to 5 working days, followed by an estimated 3 to 5 working days in transit after dispatch. Last updated 9 September 2026.

UK Delivery Summary

• Processing time — 3 to 5 working days after payment and the required order information have been approved.
• Made-to-measure start point — processing begins after payment and approval of the submitted body measurements.
• Delivery after dispatch — normally 3 to 5 working days.
• Combined estimate — made-to-measure customers should normally allow approximately 6 to 10 working days from measurement approval.
• Delivery cost — standard tracked delivery to UK addresses is free.
• Taxes and duties — VAT and customs duties for UK delivery are included.
• Carriers — orders are sent through DHL, FedEx or SkyNet, depending on the destination and available service.
• Tracking — tracking details are provided after dispatch.

These timeframes are estimates and do not guarantee an exact arrival date. Working days do not include weekends or public holidays that affect production or courier services.

Scope and Related Policies

The confirmed delivery terms in this policy apply to UK addresses. This policy covers order preparation, outward shipping, tracking and transit issues. Refunds, eligible returns, alterations, replacements, remakes and cancellations are governed by the VogueNThreads Refund Policy and Return & Remake Policy.

Order Processing

Our normal processing time is 3 to 5 working days. For a made-to-measure or custom order, this period begins only after we have received payment and reviewed and approved your measurements. If a measurement appears unusual or incomplete, we will contact you for confirmation. The processing period begins after the required clarification is complete and the measurements are approved.

For an order that does not require body measurements, processing begins after payment and once all information required to fulfil the order is complete. A requested change to measurements, design, size, delivery details or another order specification may affect the dispatch date. You remain responsible for confirming that your approved measurements and order details are accurate.

UK Delivery Costs and Included Taxes

Standard tracked delivery to UK addresses is free. The price for a UK order includes VAT and customs duties. If we offer and agree a premium, express or urgent delivery service, any additional charge and the applicable timeframe will be confirmed before that service is accepted.

Dispatch, Delivery and Tracking

After dispatch, UK delivery normally takes 3 to 5 working days. We use DHL, FedEx or SkyNet and select the carrier according to the destination and available service. Tracking details will be provided after the parcel has been dispatched.

Please use the tracking information to follow the parcel and make any delivery arrangements offered by the carrier. Carrier scans and estimated delivery dates may change while a parcel is in transit.

Delivery Addresses and Failed Deliveries

Please provide a complete and accurate delivery address, postcode and contact number when ordering. If any delivery information is incorrect, contact us as soon as possible. We cannot guarantee an address change after dispatch, and a carrier may be unable to redirect a parcel that is already in transit.

If a parcel is returned because the address was incomplete or incorrect, or because delivery could not be completed, contact our support team. We will confirm the available redelivery or collection options and any applicable charge before taking further action.

Delivery Delays and Urgent Orders

The normal combined estimate for a made-to-measure order is approximately 6 to 10 working days from measurement approval. Delays may occur if we need further measurement confirmation, if an order is changed, or if courier operations, severe weather, customs processing or public holidays affect delivery.

If you need an order by a particular date, contact VogueNThreads before ordering. Urgent orders are subject to availability. An urgent timeframe is confirmed only after we review the measurements, production capacity and destination. We will treat a required delivery date as agreed only if VogueNThreads confirms it before the order is placed.

If tracking has not updated or the parcel has not arrived within the estimated timeframe, contact us with your order number. We will investigate with the carrier and provide an update. Your statutory rights remain unaffected if an agreed delivery deadline is not met.

Lost Parcels and Delivery Problems

VogueNThreads remains responsible for an order until it is delivered into your physical possession or to a person you identified to receive it. If tracking shows that a parcel was delivered but you have not received it, contact us promptly so we can investigate with the carrier.

Please report a completely incorrect item within 48 hours of delivery and a damaged or defective item within 7 days of delivery. Include your order number, a clear explanation and photographs where relevant. Keep the garment unaltered while we review the issue. After verification, we will confirm the appropriate solution under our Refund Policy and Return & Remake Policy. A completely incorrect item will be replaced or remade at no additional cost.

These reporting periods help us investigate promptly and do not affect your statutory rights.

Return Shipping

For an eligible return of a non-faulty standard-size and non-personalised item, the customer is responsible for return postage. We recommend using a tracked delivery service because we cannot be responsible for a customer-arranged return that is lost in transit.

For a faulty, damaged, incorrect or misdescribed item, contact VogueNThreads before returning it. We will confirm the return instructions and the available resolution. Full eligibility requirements and refund timing appear in our Refund Policy and Return & Remake Policy.

Fabric Sample Shipping

The fabric sample itself is free, but the customer pays the shipping charge. We will confirm the shipping cost and delivery estimate when the sample is requested. Because the sample has no purchase price, there is no sample fee to deduct from a later suit order. Free standard UK delivery for garment orders does not include fabric-sample shipping.

Delivery Outside the United Kingdom

The free delivery, 3 to 5 working-day transit estimate, VAT inclusion and customs-duty inclusion stated above are confirmed for UK delivery only. For an address outside the United Kingdom, contact VogueNThreads before ordering so that availability, shipping cost, delivery estimate and the treatment of taxes and customs duties can be confirmed in writing.

Contact Us

For shipping or delivery help, include your order number and delivery postcode when contacting us. Please contact us before sending any return so that we can provide the correct return instructions.

Email: support@voguenthreads.com

WhatsApp: +44 7868 745287

Website: https://voguenthreads.com

Nothing in this policy limits or removes your statutory rights under UK consumer law.