Return & Remake Policy

At Vogue N Threads, every garment is crafted with care and attention to detail, and we want you to understand your options before ordering. Standard-size, non-personalised items have a 14-day change-of-mind cancellation period. Garments made to your individual measurements or genuinely personalised for you are excluded from change-of-mind returns. Your rights if goods are faulty, incorrect or not as described apply to both.

1. Which Orders Qualify for Standard Returns

A standard order is an item supplied in our published standard sizing without individual alterations or personalisation. Choosing a standard size or colour, or making an item only after it is ordered, does not by itself remove cancellation rights. We identify genuinely made-to-measure or personalised orders before purchase. Sale items have the same legal rights as full-price items.

2. Standard Order Cancellation and Return

You may cancel before delivery or tell us you wish to cancel within 14 days after the day you receive your goods. Where goods in one order arrive separately, the period runs from receipt of the last item. After telling us, send the goods back within a further 14 days. You do not need to give a reason.

Email support@voguenthreads.com or send another clear cancellation statement using our contact details below. Include your order number or other proof of purchase where available. You can use the optional form at the end of this policy. Cancellation does not depend on our approval or a return authorisation number.

You may inspect and try on garments as you would in a shop. Please avoid wearing them for an event, washing or altering them, and keep tags and packaging where possible. Missing packaging or tags does not automatically remove your cancellation rights. Where legally permitted, we may deduct only the actual loss in value caused by handling beyond what is necessary to inspect the item. We will explain any deduction. There is no restocking fee.

3. Return Postage and Standard Refunds

For change-of-mind returns, you pay the direct return postage cost. Send returns to Vogue N Threads, 10 Pearson Street, Roath, Cardiff, CF24 3EL, UK. Include your order details and retain proof of posting. For help, email support@voguenthreads.com. Your cancellation does not depend on prior approval. We pay reasonable return costs when the return is due to goods being faulty, incorrect or not as described.

For a valid standard cancellation, we refund within 14 days after we receive the goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you agree otherwise, without a refund fee. For cancellation of a whole order, we also refund the least expensive standard outward delivery charge; any premium delivery upgrade is excluded. We do not deduct our original delivery cost where delivery was advertised as free.

4. Custom-Made Orders and Cancellation Requests

Many of our garments are produced according to customer-selected measurements, fabrics, and design preferences. A garment made to your individual measurements, individually altered to your specifications or genuinely personalised for you is not eligible for a 14-day change-of-mind return. This includes a change of preference, an event cancellation or ordering the wrong personal specifications when we have correctly fulfilled the agreed order. This exclusion does not apply to our errors or remove your statutory remedies.

As a goodwill service, we will cancel and refund a custom order if you contact us before fabric cutting or other irreversible personalised work begins. There is no guaranteed 24-hour cancellation window. Once that work begins, we do not accept change-of-mind cancellation or guarantee changes to the order. We will tell you what remains possible and agree any extra cost before making a requested change. This does not restrict cancellation or refund rights arising from our breach of contract.

5. Checking Your Measurements

Please follow our measurement guide, check the units and distinguish body measurements from measurements of an existing garment. Submit accurate, current measurements and tell us about any special fit requirements before production. Do not add extra room to body measurements unless our guide asks you to do so.

We review submitted measurements for completeness and apparent inconsistencies. If clarification is needed, we will contact you before cutting. Our remote review cannot independently verify the measurements you took. Your written confirmation records the agreed information; it does not waive your consumer rights or excuse errors in our instructions, advice, measurement service or workmanship.

Finished garments include appropriate wearing room for the agreed style, so a garment measurement is not automatically identical to a body measurement. We assess fit against the agreed specifications and reasonable tailoring standards. We do not introduce undisclosed tolerances after delivery to dismiss a complaint.

6. If the Fit Problem Is Our Responsibility

We aim to deliver garments that fit perfectly. If we make a garment incorrectly, depart from the agreed specifications or cause a fit problem through our measurement instructions or service, we will put it right at no charge, subject to your legal choice of remedy. Where you choose or agree to correction, a suitable alteration may resolve the problem. If it cannot, we will arrange an appropriate remake or other remedy you are legally entitled to. We cover reasonable associated postage.

7. If the Customer Supplied Incorrect Measurements

Where the garment correctly fulfils the agreed order and the problem is caused solely by inaccurate measurements you supplied, a later body-size change or a new fit preference, a free alteration, remake or change-of-mind refund is not included. We can assess whether an alteration is possible or quote for a remake. Any work and delivery charges must be agreed by you first; there is no automatic charge.

We will explain our assessment using the order record and relevant measurement evidence. We will not presume that every fit issue is your fault. If our advice, measuring service or workmanship contributed to the problem, we will assess our responsibility fairly and honour your statutory rights. Many minor adjustments such as sleeve length, waist, or trouser length can also be made easily by a local tailor.

8. Incorrect Product Received

If you receive an item that is different from what you ordered, please contact our customer support team within 48 hours of delivery. After verification, we will arrange a replacement or remake at no additional cost to you. Slight variations in colour or texture may occur, but completely incorrect items will always be replaced.

9. Defective or Damaged Products

If you receive a defective or damaged item, please notify us within 7 days of delivery. Our team may request photos of the issue to verify the problem. Once confirmed, we will provide either a replacement, remake, or another suitable resolution.

10. Remake Policy

In rare cases where a garment cannot be corrected through alterations, we may offer a remake. Requests for remakes must be submitted within 30 days of receiving the product. The returned garment must be unused, unaltered, and in its original condition.

11. Non-Returnable Items

The following are not eligible for change-of-mind returns. This does not affect your legal rights if an item is faulty, incorrect or not as described.

• Accessories
• Gift cards
• Items that have been worn, altered, or damaged by the customer

12. Contact Us

If you experience any issues with your order, please contact our support team. We are committed to ensuring a smooth shopping experience.

Returns address: Vogue N Threads, 10 Pearson Street, Roath, Cardiff, CF24 3EL, UK

Email: support@voguenthreads.com

WhatsApp: +44 7868 745287

Optional Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible standard order.

To: Vogue N Threads, 10 Pearson Street, Roath, Cardiff, CF24 3EL, UK — support@voguenthreads.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on: __________________________

Order number: __________________________

Name of customer: __________________________

Address of customer: __________________________

Signature (if on paper): __________________________

Date: __________________________